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Cookies Policy
This policy explains how we use cookies and similar technologies on our site, what each category of cookie does, and how you can control them. It applies to the pages you can see before signing in as well as to your account with us.
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What cookies are and why we use them
A cookie is a small text file that a website asks your browser to store on the device you are using. When you return, the site can read that file and recognise the browser, which is how it remembers things such as the language you chose or whether you are still signed in. We also use related technologies, including local storage, pixels and the software kits built into our mobile pages. For simplicity, this policy calls all of them cookies.
We set cookies for three broad reasons: to make the site work as you expect, to keep your account and our systems secure, and to understand how the site is used so that we can improve it. Some cookies are set by us. Others are set by the providers we work with for hosting, payments, game content, measurement and advertising, and those providers can read the cookies they set while you are on our pages.
In practice, cookies on our site are used for purposes such as the following.
- Keeping you signed in as you move between the pages, the cashier and the games.
- Remembering the settings you last used, such as the language of the site and whether sound is on.
- Protecting your account against unauthorised access and spotting unusual patterns of use.
- Supporting the age and identity checks we are required to carry out under our gaming licence before you can play.
- Measuring which pages load slowly or return errors, so that our technical teams can fix them.
- Limiting how often you are shown the same message or banner.
What cookies do not do
Cookies do not store your password and do not give us access to other files on your device. Where a cookie holds information that can identify you, we handle it as personal data in line with our Privacy Policy.
The categories of cookies we use
The cookies on our site fall into four categories. Strictly necessary cookies are always active, because without them the site cannot deliver the service you have asked for. The other three categories are optional, and you decide whether to accept them.
| Category | What it is for | When it is set |
|---|---|---|
| Strictly necessary | Signing in, session security, cashier pages, spreading traffic across our servers | Always active |
| Performance and analytics | Counting visits and showing us which pages are slow or return errors | Only with your consent |
| Functionality | Remembering the preferences and choices you have made | Only with your consent |
| Marketing | Measuring our campaigns and capping repeated messages | Only with your consent |
Strictly necessary cookies
These cookies hold your session so that the site knows it is still you between one page and the next, carry your deposit or withdrawal request safely through the cashier, and help us block automated attempts to sign in to accounts. They are needed for the site to function, so they cannot be switched off through our cookie notice.
Performance and analytics cookies
These cookies tell us how the site is used overall: how many people open a page, which routes they take, where a page fails to load and how long a game takes to start. The reporting we see is aggregated, so it describes groups of visits rather than naming individuals. We use it to decide what to fix first and how to lay pages out more clearly.
Functionality cookies
These cookies remember the choices you make so that you do not have to make them again. Examples include the language of the site, the way a game list is sorted and whether you have closed an on-screen notice. If you decline them, the site still works, but it will treat each visit as if it were your first.
Marketing cookies
These cookies record that you arrived from a particular campaign, so that we can tell which of our messages are useful, and they cap how often the same advertisement is shown to you. Where they are set by advertising providers, those providers may link what they see on our pages with what they see on other sites they serve. We do not direct marketing to customers who have self-excluded or who have opted out of marketing in their account settings.
How to manage your cookie choices
In the cookie notice on this site
When you first open the site, a cookie notice asks what you are willing to accept. You can accept all optional categories, reject them, or open the detailed settings and choose category by category. Your choice is saved and can be changed at any time from the cookie settings link in the footer of every page. Withdrawing consent stops the relevant cookies being set from that point on.
In your browser or device settings
Every current browser lets you control cookies independently of our notice. The wording differs, but the route is broadly the same.
- Open the settings or preferences menu in your browser.
- Find the section covering privacy, security or site data.
- Choose whether to block all cookies, block only those set by other sites, or clear what is already stored on your device.
- Save the change and reload our site so that the new setting takes effect.
Settings apply to the browser and device you change them on, so you will need to repeat the steps on a phone, tablet or second computer. Clearing stored cookies signs you out and removes saved preferences.
Private browsing
Private or incognito windows usually discard cookies when you close them. You can sign in and play as normal, but you should expect to re-enter your details and set your preferences again on every visit.
What happens if you block or delete cookies
Declining optional cookies has no effect on your ability to use your account. Blocking strictly necessary cookies does, because the site relies on them to recognise your session. If you block cookies entirely, you should expect some or all of the following.
- You cannot stay signed in, and you may be returned to the sign-in page when you open a game.
- Cashier pages may not complete a deposit or withdrawal request.
- Preferences such as the language of the site or the sorting of a game list are lost between visits.
- Some security checks take longer, or additional verification is requested before you can continue.
- We cannot see error reports from your visit, so faults you meet may go unnoticed.
Your safer gambling settings are not affected
Deposit limits, loss limits, session reminders, time-outs and self-exclusion are held against your account, not in your browser, so clearing or blocking cookies does not lift them and they continue to apply on every device you sign in from. Our services are for adults aged 18 or over. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you self-exclude from online operators licensed in Great Britain.
Changes to this policy and how to contact us
We update this policy when the cookies we use change, when a provider is added or removed, or when the law or our licence conditions require it. The current version is always published on this page, and the cookie notice will ask for your consent again where a change calls for it. We suggest you look over this page from time to time.
If you have a question about the cookies we set, want help changing your choices, or wish to exercise your data protection rights in relation to information collected by cookies, write to us at support@casino-oreels.co.uk or use the live chat on the site. Please tell us the browser and device you are using so that we can give you accurate instructions.
