Privacy Policy

What personal data we collect

We collect only the data we need to run your account, to meet our duties as a licensed gambling operator and to keep play fair and safe. Most of it comes from you directly when you register, deposit, play or contact our team. Some is created automatically as you use the site, and some reaches us from the partners who help us confirm identity and process payments.

Account and contact details

• Your full name, date of birth and residential address.
• Your e-mail address and telephone number.
• Your username, password and the security details used to protect the account.
• Your account currency, language and marketing preferences.
• Any messages you send us by e-mail or live chat, and our replies.

Identity and verification documents

Because we must confirm that every player is 18 or over and that each account belongs to the person using it, we ask for identity documents. These may include photographic identification, proof of your address, proof that a payment method belongs to you and, where the law requires it, information about the source of the funds you deposit. We also keep a record of the checks we carry out and their outcome.

Transactions and play

• Deposits, withdrawals, pending payments and the payment methods registered to your account.
• Your balance, bonus funds and the terms attached to any promotion you take part in.
• Stakes, game rounds, session times and other records of how you play.
• The deposit limits, loss limits, reality checks, time-outs and self-exclusion settings you choose.

Device and usage data

When you visit the site we record technical information such as your IP address, device type, operating system, browser, the pages you open, the time of each visit and identifiers set by cookies or similar technologies. This data helps us keep the site stable, detect unusual activity and understand which parts of the site are used.

Why we use your personal data

We use your data for a limited set of purposes, each of them connected to running your account or to a duty placed on us by law or by the terms of our gaming licence.

• Running your account - registering you, processing deposits and withdrawals, crediting winnings, applying bonuses and keeping your balance accurate.
• Age and identity checks - confirming that you are 18 or over, that your details are correct and that the account is yours.
• Preventing fraud and money laundering - monitoring transactions and play for signs of fraud, collusion, bonus abuse, stolen payment methods or unusual sources of funds.
• Meeting our legal and regulatory duties - keeping the records we are required to keep, responding to lawful requests and co-operating with the authorities that supervise our licence.
• Safer gambling - applying the limits and exclusions you set, acting on signs of harm and honouring national self-exclusion through GamStop.
• Support - answering your questions by e-mail or live chat and looking into any complaint you raise.
• Marketing you asked for - sending offers, promotions and news by the channels you opted into, until you tell us to stop.

The legal bases we rely on under UK GDPR

UK data protection law requires us to have a reason, called a legal basis, for every use of your personal data. In plain words, these are ours.

Where we rely on a legitimate interest, we weigh it against your rights and expectations first. Where we rely on consent, withdrawing it does not affect anything we did lawfully before you withdrew it, and it does not remove the records we must keep by law.

Who we share your personal data with

We do not sell your personal data. We share it only where it is needed for the purposes above, and only with recipients who are bound to protect it.

• Payment providers and banks, so that deposits, withdrawals and refunds can be processed and payment methods confirmed as yours.
• Identity-verification and fraud-prevention partners, who check the details and documents you give us against their records and flag risks.
• Game and platform suppliers, who run the games and the systems behind your account on our behalf.
• Service providers who host our systems, send our messages or support our customer service team, acting only on our instructions.
• Regulators, tax authorities, law-enforcement bodies and the courts, where the law requires or permits disclosure.
• Advisers and auditors, where they need the data to carry out work for us under a duty of confidence.

Some of these recipients may process data outside the United Kingdom. Where that happens, we put in place the safeguards that data protection law requires so that your data keeps an equivalent level of protection.

How long we keep your personal data

We keep your data for as long as your account is open, and then for the period that gambling, anti-money-laundering, tax and other legislation requires us to retain records after an account closes. We do not keep data for longer than those periods allow unless it is needed for an ongoing matter.

• Account, transaction and verification records are retained for the statutory period that applies after closure.
• Self-exclusion records are kept for as long as the exclusion runs and for the period required afterwards.
• Correspondence and complaint files are kept while the matter is open and for a reasonable period afterwards.
• Marketing preferences are kept until you change them, and a minimal record of an opt-out is kept so that it is honoured.

When a retention period ends, we delete the data or anonymise it so that it can no longer be linked to you.

Your rights, cookies and how to reach us

You hold the following rights over the personal data we hold about you.

1. Access - to be told what data we hold and to receive a copy of it.
2. Correction - to have inaccurate or incomplete details put right.
3. Erasure - to ask us to delete data we no longer have a lawful reason to keep.
4. Restriction - to ask us to pause our use of your data while a question about it is settled.
5. Objection - to object to uses based on our legitimate interests, and to stop marketing at any time.
6. Portability - to receive certain data in a commonly used electronic format.
7. Withdrawing consent - at any time, where consent is the basis we rely on.

To use any of these rights, write to support@casino-oreels.co.uk from the address registered to your account, or ask our team on live chat. We may need to confirm your identity before we act, and we will respond within the time limit set by law. Some rights are limited: we cannot delete records we are legally required to keep, and we cannot lift a self-exclusion early.

Cookies

We use cookies and similar technologies to keep you signed in, remember your settings, keep the site secure and, where you consent, to measure how the site is used and tailor the offers you see. You can change your choices at any time in the cookie settings on the site or in your browser; turning off essential cookies will stop parts of the site working. Full details are set out in our Cookie Policy.

Complaints

If you are unhappy with how we have handled your data, please tell us first so that we can look into it. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection.

We may update this policy from time to time, for example when the law changes or when we introduce a new service. The current version is always shown on this page, and we will tell you about any significant change through your account or by e-mail.