Welcome Package Up to £4200+ 300 Free Spins

Join in a minute, play right away

Visa

Bonus terms & conditions apply.

Contact Us

This page sets out how to contact us, what to include in your message, and how to raise a complaint about your account with us.

Top slots this week

Book of 99Book of 99
Big Bass Mission Fishin'Big Bass Mission Fishin'
Esqueleto ExplosivoEsqueleto Explosivo
Cash BonanzaCash Bonanza
Money Train 4Money Train 4
Release the KrakenRelease the Kraken

How to reach us

You can reach our support team in two ways, and both go to the same people.

  • Live chat on the site, available 24/7 and opened from any page.
  • E-mail to support@casino-oreels.co.uk, answered in the order messages arrive.

We do not operate a telephone line, and we never ask you for your password or a one-time code.

What to have ready when you write

A message with these details is usually settled in a single reply.

  1. Your username.
  2. The game, bonus or transaction involved.
  3. The date and time it happened.
  4. Any error message shown on your screen.

Please do not send card numbers or passwords by e-mail. Documents needed for verification are uploaded securely in your account when we ask for them.

Questions we can help with

  • Account access, personal details and verification checks.
  • Deposits, withdrawals and the payment methods shown in the cashier.
  • Bonuses, wagering progress and the terms attached to an offer.
  • Technical issues, such as a game that will not load or a round that did not finish.
  • Safer gambling tools, including deposit limits, time-outs and self-exclusion.

Safer gambling

Our site is for adults aged 18 and over. You can ask us to set a deposit limit, a time-out or a self-exclusion at any time. Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop can block your access to participating gambling sites.

Complaints

If our first answer has not settled the matter, you can raise a formal complaint.

  1. E-mail support@casino-oreels.co.uk with Complaint in the subject line.
  2. Include your username, what happened and what you would like us to do.
  3. We acknowledge your message, then reply with our decision once the matter has been checked.

If our final answer still does not settle things, we will explain how to take the matter further with the dispute resolution service named in our terms.